FAQ

Frequently Asked Questions

Upgrading to Storyboard Pro 5.5

Am I eligible to upgrade to the new version of Storyboard Pro?

To be eligible for an upgrade to Storyboard Pro 5.5, you must meet one of these conditions:

  • Be on desktop subscription
  • Be on a maintenance plan
  • Or pay an upgrade fee

If I'm eligible for the upgrade and have a permanent license, how will I receive notification to upgrade to the new version of the software?

If you have registered your Storyboard Pro license in your Toon Boom account, you will automatically receive an email from Toon Boom letting you know about the availability of the new release. You will then be able to upgrade to Storyboard Pro 5.5.

I'm on desktop subscription and I'm eligible for the upgrade. How will I be notified to upgrade to the new version of the software?

You will receive an email from Toon Boom letting you know you have access to this new release of Storyboard Pro. You will then have the choice to upgrade to the latest version.

How do I get the upgrade to Storyboard Pro 5.5?

If you are eligible for the upgrade, you will find an upgrade code in your Toon Boom account once you log in. You can then copy and paste it in the license wizard to activate the new version.

What if I have Silver or Gold Support but did not register my license in my Toon Boom account. How do I upgrade my software for free?

If you have Silver or Gold Support but have not registered your license, you will need to follow the instructions below. In short, you will need to return your Storyboard Pro license and send an email to licensor@toonboom.com to notify Toon Boom. Upon verification, you will receive the updated Storyboard Pro license and the download information.

Find out more:
Returning a license
Upgrading a license
How to Upgrade (Knowledge Base)

How do I register a license?

If purchased as a download, registration is automatic, otherwise:
You can log onto www.toonboom.com/members area and enter your username and password.
You must click on the Product Registration tab and from the dropdown menu, select the product requiring registration.
Finally, enter the Product Code (license key) in the fields provided and then click on the Register button.

Am I obligated to upgrade to the latest version immediately?

No. You can choose when to upgrade to the latest version. If you are in the middle of the project, it is recommended that you finish your project before upgrading to the new version.

I recently purchased Storyboard Pro 5, will I receive Storyboard Pro 5.5 for free?

Yes. If you purchased Storyboard Pro on or after January 13, 2017 you will receive a free upgrade to Storyboard Pro 5.5. By registering your license in your Toon Boom account, you will automatically receive an email from Toon Boom advising you that you have access to the new release. You will then have the choice to upgrade to the latest version.

I have a multi seat / network license - how do I recieve these license upgrades?

You must send an email to licensor@toonboom.com requesting your multi seat or network license for the new version.


Students and Educational Institutions

I am an educational or training institution, how will I receive the new version of the software?

You will automatically receive an email from Toon Boom to let you know you have access to the new release. You can then decide when to upgrade to the new version.

I am a student, should I upgrade now to the new version?

You can choose to upgrade to the latest version. However, it is recommended that you use the version that is being taught in class.

When you log on to your Toon Boom account, you will see the message below.

Product Compatibility Warning!


Version Compatibility

Can Storyboard Pro 5.5 open projects created in previous versions of Storyboard Pro?

Yes, Storyboard Pro 5.5 is backward compatible with previous versions. This means projects created in previous versions of Storyboard Pro can be opened in Storyboard Pro 5.5. However, the project file format has changed in Storyboard Pro 5.5; projects saved in this new version cannot be opened in previous versions.

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Have a question about Storyboard Pro? Take a look at our FAQ to get answers.